Payment
Payment can be made either by cash, cheque or credit/debit card.
Please make cheques payable to Cakes by Occasion.
For payments made by credit or debit card please click on the 'Pay now' button below. It doesn't matter if you don't have a Paypal account, you can still make a payment safely and securely
Click on the button below to pay your deposit.
Terms and Conditions
Cakes by Occasion is owned and operated by Mrs Jayne Plant.
The following terms and conditions detailed on this website do not affect your statutory rights under United Kindom law.
Contact Details
Telephone: 07814 425060 or 01302 746776
Email: cakesbyoccasion@live.co.uk
Postal Address: 47 Bracken Way, Harworth, Doncaster, DN11 8SB
Privacy Policy
We will maintain your privacy and safeguard the personal information that you provide us with. We are committed to your privacy.
Cakes by Occasion will only use information that we
collect from you lawfully in accordance with the Data Protection Act
1998.
We may from time to time email you with news about new
products and special offers. If you do not want to receive such
information please inform us at the time of your enquiry.
Products
All of our products are
subject to availability. We reserve the right to change or substitute
without prior notice. This will only occur in extreme circumstances and
substitutions will be of equal quality and in keeping with the order you
have made. We will make every attempt to inform you of any changes or substitutions that are necessary.
All our cakes, cupcakes and biscuit favours are produced on premises where nuts are used and may contain nut traces.
Gluten free products will never be substituted with any regular cake or cupcake.
All
our products are baked fresh to order and come direct to you shortly
afterwards. We do not use unnecessary preserving agents.
We
therefore recommend that cupcakes are
eaten on the day you receive them, when they are at their freshest, and no later than three
days after delivery.
Other cake products are able to be enjoyed for up to 7 days after delivery as long as they are stored in cool, dry conditions, not in a refrigerator.
Delivery
All our wedding cakes are recommended to be delivered to your venue and set-up on the day of your wedding. For venues within ten miles of DN11 8SB, the cost of delivery is included in the price of your wedding cake. However, delivery charges will be made for distances beyond the ten mile radius at the discretion of Cakes by Occasion. The rate will depend on the distance to travel.
Celebration cakes are to be collected from our premises. Sometimes delivery is possible and will be charged by distance at the discretion of Cakes by Occasion.
Online Payments
All payments will be processed by PAYPAL.
The debit and credit card details accepted by us are detailed through a trusted website.
We will debit £50.00 towards the cost of the goods from your preferred payment card at the time of the order.
We have the right to terminate our agreement with you if payment is declined.
In
order for the payment process to run smoothly, the address details are
required of the credit/debit card holder. This will then be used to
validate the order.
Incorrect details given will result in delaying the process of your order.
In
an unlikely event that your payment card is used fraudulently to pay
for an order with Cakes by Occasion, you the
customer are entitled in accordance with the 'Consumer Protection
Distance Selling Regulation (2000)' to have all sums returned to you by
the card issuer.
Payments for Wedding Cakes
A minimum of 8 weeks notice is usually required for wedding cakes. Please contact Cakes by Occasion on the number provided above if the date is within the 8 week notice period.
In
order to secure a date for us to provide your wedding cake we will
require an initial deposit of £50.00 at the time of ordering. This is a
non refundable payment.
At least one month prior to the date the cake is required we ask for the full amount for any balance still owing.
If
any money is still outstanding after the agreed dates we will not
produce the cake unless prompt action is taken by the customer to make
full payment.
Cake bases, stands and separators are loaned to
Wedding Cake customers, although a security deposit is
taken to ensure safe return of each item in the same condition as when it was left. Any damage to the above will result in the retaining of some or all of your security deposit depending on the damage sustained.
It is the responsibility of
the customer to return the items back to Cakes by Occasion within 5 days of the Wedding date.
Celebration Cakes
All
Celebration cake orders can be secured with a £20 deposit at the time
of ordering and the remaining balance either cash on collection or
cheque at least 10 working days prior to collection date.
We will try our best to meet any short notice order but will require payment in full at the time the order is placed.
Order Acknowledgment
All orders will be acknowledged by email or in writing to confirm order details.
Complaints
In the extremely unlikely event that your
purchase does not meet with the clients satisfaction due to texture or taste
then Cakes by Occasion will require a good sized sample as evidence of the
error.
If Cakes by Occasion
can show that the evidence sample is up to the same standard as all products
then a refund will not be offered.
If the product is found to be of a lesser
standard, then Cakes by Occasion will offer a refund at their discretion.
If you have think you have cause for complaint in respect of any aspect
of our service to you please contact Jayne to discuss your issue(s) and
we will attempt to resolve the matter on an amicable and reasonable
basis.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk Cancellations
Cancellation of any order within 4 weeks prior
to delivery/collection will result with no refund.
For any cancellation before
this time will result in refund of any money over and above the deposit amount,
unless a significant amount of preparation has already been started.
